By Plans, Analysis, and Integration
USAG Stuttgart
Anne-Marie Harcrow, a fitness coordinator with the Directorate of Family, Morale, Welfare and Recreation, was awarded the USAG Stuttgart ICEBreaker Award for the fourth quarter of fiscal year 2019.
The ICEBreaker Award award is presented to either an individual or team of Installation Management Command professionals who made special effort to improve programs or services based on customer feedback obtained through the Interactive Customer Evaluation, or ICE, system or by other voice of the customer listening methods. Harcrow made great strides improving the quality of fitness programs during her time with FMWR, many of which are directly tied to customer feedback she received. Her innovations led to increased turnout at several community fitness events, including the Run to Remember with more than 300 registered runners.
With regard to personal training and group fitness instructors, Harcrow studies constant feedback from the community to improve fitness offerings on all four of the garrison’s fitness centers. Some of recent community feedback has led to yoga and spin classes being offered at Robinson Barracks, where there were none offered during the first and second quarter. Her efforts are an excellent example of how innovation-based on customer input can make a positive impact upon the Stuttgart community as a whole, and are in keeping with the garrison’s pledge to its customers.
Harcrow accepted the perpetual trophy, currently on display at the Panzer Fitness Center for the duration of the quarter. The next ICEBreaker Award will be presented during an employee gathering Feb. 10, 2020.