405th Army Field Support Brigade Logistics Readiness Center Stuttgart
As the peak permanent change of station season approaches, the 405th Army Field Support Brigade, Logistics Readiness Center Stuttgart Transportation Division would like to remind the Stuttgart military community of what to expect and the steps to take when planning and tracking privately owned vehicle shipments.
Because the peak season from May to September is extremely busy with higher than normal volumes of POV shipments, diligent planning, attention to detail and flexibility are key elements to reducing the stress associated with a PCS move.
The Surface Deployment and Distribution Command offers the below guidance based on previous peak season lessons learned.
• Once you receive orders, immediately begin planning your move.
• Contact your local Personal Property Processing Office for assistance with POV shipment transit times for planning purposes.
• The PPPO will assist in counseling customers and providing guidance on POV shipments and authorized vehicle processing center turn-in and pick-up locations.
International Auto Logistics begins its second year as the global POV contractor. The following should aid customers in planning, shipping and tracking POVs, and contacting the global POV contractor:
Customers can obtain detailed information on the shipment and storage of their POV from the IAL website at https://www.pcsmypov.com.
Based on entitlements, in accordance with the Joint Travel Regulations, Chapter 5, Paragraph 5350, POVs can be turned in at the closest VPC to the member’s duty station, or any VPC between the old and new duty stations. Locations and contact information for contractor-operated VPCs can be found at https://www.pcsmypov.com/locations.
POV turn-in procedures
IAL does not require an appointment to accept the turn-in of a POV at the VPC. A majority of POVs are handled on a walk-in basis. However, IAL recommends the use of the appointment system, which can be scheduled at https://www.pcsmypov.com/turnin or by calling the VPC. Customers are required to provide a valid email address which must be accessible 24/7.
IAL’s webpage provides additional information to assist in the smooth processing of a customer’s POV, to include all necessary documentation for POV turn-in and shipment. Printing, completing and bringing the “IAL Shipping Instruction Form” with you to the VPC will expedite the turn-in process.
Tracking POVs
Customers may check the status of their POV by selecting “ITV Lookup” from the IAL homepage at www.pcsmypov.com. Customers must enter the shipping instruction number. The vehicle tracking
screen will provide transit information, including the required delivery date.
IAL’s Customer Service toll free number is 855-389-9499. This number will reach a call center that is operated 24/7. Customers can also contact the VPC locations directly by calling the phone numbers provided on IAL’s website as indicated below.
Editor’s Note: The Böblingen VPC is located in Building 2931, Panzer Kaserne, and processes POVs from 8 a.m. to 4 p.m. Monday to Friday. Customers should sign in before 4 p.m., as processing can take up to an hour. The VPC closes at 5 p.m.
The Böblingen VPC is closed on weekends, U.S. federal holidays, and select local German holidays. For more information, call 431-2617/civ. 07031-15-2617.